- Shipping & Returns
Shipping & Returns
Free shipping only applies to website ordersUSA orders Only
Delivery/transit times can range from 2-10 days as we reserve the right to select any carrier method we desire (Fed-Ex, USPS Mail, LTL Freight) unless otherwise specified during your checkout.
You must have a physical/street address and not just a PO Box as UPS and/or Fed Ex cannot deliver to a PO Box.
For oversized/heavy items, you must have a business address with loading dock or forklift to receive a pallet. If you require a lift gate, or have a residential address, additional charges will be incurred. Most freight carriers offer terminal pick up as an alternative to delivery, please call us for additional details. Please see Freight Shipping Disclosure below.
If you want to return an item, our shipping costs will be deducted from your refund. We do offer a 30-day return/exchange policy. All refunds/exchanges may be subject to restocking fees. Custom orders cannot be returned.
PLEASE NOTE: It is easier and cheaper for us to address delivery details prior to the shipping of your order. Once in transit, redelivery fees, etc may apply. Please feel free to contact us should you have any questions/concerns before placing your order.
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Freight Shipping Disclosure:
All freight inclusive packages are figured on delivery to a zoned commercial address with an actual loading dock or forklift and standard operating hours of 8am-5pm. Any charges we incur in addition to the standard delivery will be charged directly to you. Additional fees can include, but are not limited to:
Pre-delivery phone calls by carrier.
Lift gate services upon delivery.
Deliveries to farms or ranches (Carriers do not consider these as being commercial).
Schools, colleges, hospitals, hotels, etc. that do not have an actual loading dock or forklift capabilities.
Secured installations that require a special escort or inspections (military installations, construction sites, labs, etc.).
Re-delivery fees due to no one being at delivery site during standard hours of 8am-5pm, unless pre-arranged.
To help alleviate additional charges being billed to you, if you have any doubts or questions, call us and we can get everything situated before shipping. There still may be some additional charges that need to be added, but if they are done beforehand they are much cheaper than if you are billed later. Below are included some of the standard/possible shipping charges that may need to be added to your order:
- Pre-delivery call $25
- Lift gate services $85
- Secured sites $85
- Residential deliveries $85.00
You do have a choice of either having the shipment delivered to a local business that does have a dock and normal manned shipping hours or picking up your shipment at the local delivery hub for your area. There is no additional charge if your order is picked up within 24 hours of being received in at the terminal.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.